Policies & Statements

HOW TO RAISE A CONCERN OR MAKE A COMPLAINT

At Morton Occupational Therapy, I aim to provide a high-quality, supportive service at all times. If you ever have a concern, question, or complaint, I want to hear from you – it helps me to learn and to improve my practice.

Step 1 – Talk to Me First

• Most concerns can be sorted quickly and informally.
• If something is not working as you had hoped, please let me know as soon as possible
  – either during a session, by email, or by phone.
• I will listen carefully, take your feedback seriously, and do my best to put things right.

Step 2 – Making a Formal Complaint

If you prefer to make a formal complaint, or if we can’t resolve things informally, you can contact me in writing at:
Email: hello@mortonot.co.uk
Post: Office 1287
3 Fitzroy Place
1/1 Sauchiehall Street
Glasgow
G3 7RH

Please tell me:

• What happened
• When it happened
• Who was involved (if relevant)
• What you would like to happen next

I will acknowledge your message within five working days and provide a full written response within 20 working days.

Step 3 – Independent Review

If you are unhappy with my response, you have the right to contact my professional regulator or membership body for further advice:

• Health and Care Professions Council (HCPC): www.hcpc-uk.org
• Royal College of Occupational Therapists (RCOT): www.rcot.co.uk

You can also seek advice from Citizens Advice or an independent advocacy service.

Confidentiality and Fairness

Raising a concern will never affect your care or your relationship with the service. All complaints are handled sensitively, kept confidential, and used as opportunities to learn and improve.

Your Safety is My Priority

At Morton Occupational Therapy, I am committed to maintaining the highest standards of infection prevention and control (IPC) to protect the health and wellbeing of all my clients and myself. I apply these standards across all in-person appointments.

What I Do to Keep You Safe

Hand Hygiene

I follow hand hygiene protocols i.e. washing my hands or using alcohol-based hand sanitiser before and after every in-person appointment.

Environment and Equipment Safety

• Where possible, shared resources (such as pens, clipboards, sensory items) are disinfected between each appointment.
• Resources are transported and stored in clean containers.
• I ensure therapy spaces are clean and well-ventilated, with access to hand-washing facilities.
• I ensure tissues and hand sanitiser are readily available.

Professional Standards & Health Monitoring

• I monitor my own health carefully and will not attend in-person appointments if I am unwell with any infectious illness.
• I follow strict exclusion periods (such as 48 hours after diarrhoea or vomiting) to protect you.
• I maintain up-to-date vaccinations, including annual flu and COVID-19 vaccination, as appropriate.
• I adhere to Royal College of Occupational Therapists (RCOT) and Health and Care Professions Council (HCPC) professional standards.

What I Ask of You

To help keep the risk of infection low at in-person appointments, please:

• reschedule your appointment, or change it to online, if you have symptoms such as fever, cough, diarrhoea, or vomiting
• let me know in advance if you or anyone in your household is unwell with an infectious illness

Current Respiratory Infection Guidance

I stay up to date with current guidance on COVID-19 and other respiratory infections. Depending on current circumstances and your individual situation, I may:

• Wear a face mask during in-person visits.
• Sometimes only offer online appointments.

If You Have Concerns

Please let me know if you have any specific concerns or vulnerabilities and we can discuss how I can best accommodate them.

If you have any questions or concerns about infection control during your appointments, please do not hesitate to discuss them with me. Your safety and comfort are paramount.

Policy Information

My full Infection Prevention and Control Policy is available on request for commissioning bodies, regulatory authorities, or partner agencies.

I understand that life can be unpredictable. While my sessions are non-refundable by default, I do offer refunds under special circumstances.

Sessions cancelled by Morton Occupational Therapy

In these cases, a full refund or credit (to be mutually agreed) will be offered.

When Refunds May Be Considered

Refunds may be granted at my discretion in cases such as:

• Medical emergencies or sudden illness
• Bereavement or significant personal disruption
• Technical issues that prevent access to a booked online session
• Service interruptions (e.g. cancellation without notice)

If you believe your situation qualifies, please contact me within 3 days of your scheduled session at hello@mortonot.co.uk. I’ll review your request with care and respond within 5 working days.

Refund Amounts

Refunds are assessed individually and may be:

• Full if the session was missed due to my error or cancellation
• Partial if the session was missed due to circumstances outside my control
• Credit-based (e.g. rescheduling or applying payment to a future session)

I aim to be fair and compassionate, while also protecting the sustainability of my small business.

How Refunds Are Processed

Approved refunds will be issued to your original payment method within 10 working days. You will receive a confirmation email once processed.

My Commitment to Safeguarding

At Morton Occupational Therapy, I am committed to safeguarding and promoting the welfare of all clients, including adults at risk and children. I recognise that safeguarding is everyone’s responsibility, and I take this duty seriously in all aspects of my practice.

I work in accordance with relevant Scottish legislation, including the Adult Support and Protection (Scotland) Act 2007 and the Children and Young People (Scotland) Act 2014, as well as professional standards set by the Royal College of Occupational Therapists (RCOT) and the Health and Care Professions Council (HCPC).

What This Means for You

• I maintain current Protecting Vulnerable Groups (PVG) Scheme membership for work-ing with both adults and children
• I complete regular safeguarding training to ensure I can recognise and respond to con-cerns appropriately
• I work collaboratively with other professionals and agencies to protect vulnerable in-dividuals
• I maintain strict confidentiality, but will share information when necessary to keep someone safe from harm

I keep clear, accurate records in line with data protection legislation

If You Have Concerns

If you have concerns about your own safety or wellbeing, or that of someone else, please do not hesitate to speak to me. I will listen, take your concerns seriously, and work with you to ensure appropriate support is in place.

If there is immediate danger, always call 999. You can also contact the following services directly:

National Helplines

• Police Scotland (non-emergency): 101
• NSPCC Helpline: 0808 800 5000
• Hourglass (Safer Ageing): 0808 808 8141
• National Domestic Abuse Helpline (Scotland): 0800 027 1234

Policy Information

My full Safeguarding Policy is available on request. If you are a commissioning body, regulatory authority, or partner agency and require a copy of my policy, please contact me at hello@mortonot.co.uk.

1. Introduction

This Acceptable Use Policy (“Policy”) governs your use of the Morton Occupational Therapy website and any associated services. By accessing or using the website, you agree to comply with this Policy. Morton Occupational Therapy reserves the right to modify this Policy at any time, and continued use of the website constitutes acceptance of any changes.

2. Permitted Use

The website is intended for the following purposes:

• Learning about my occupational therapy services and related information
• Scheduling appointments and consultations
• Accessing educational resources and information
• Communicating with me through approved channels
• Managing your patient account (where applicable)

3. Prohibited Activities

Users of this website are strictly prohibited from engaging in the following activities:

3.1 Illegal Activities

• Using the website for any unlawful purpose or in violation of any local, state, national, or international law
• Transmitting or distributing any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Violating any healthcare regulations, including HIPAA (Health Insurance Portability and Accountability Act)

3.2 Security Violations

• Attempting to gain unauthorized access to any portion of the website, other users’ accounts, or computer systems connected to the website
• Probing, scanning, or testing the vulnerability of our systems or networks
• Breaching or circumventing authentication or security measures
• Interfering with service to any user, host, or network, including but not limited to submitting viruses, overloading, flooding, spamming, or mail-bombing

3.3 Misuse of Services

• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity
• Collecting or storing personal data about other users without their express consent
• Using automated systems (bots, scrapers, crawlers) to access the website without our prior written permission
• Submitting false, misleading, or fraudulent information when creating accounts or requesting services

3.4 Intellectual Property Violations

• Copying, distributing, or modifying any part of the website without our express written permission
• Using my trademarks, logos, or branding without authorisation
• Posting or transmitting content that infringes upon any patent, trademark, trade secret, copyright, or other proprietary rights

3.5 Abuse of Communication Systems

• Sending unsolicited communications, advertisements, or spam through contact forms or communication systems
• Using communication systems to distribute chain letters, pyramid schemes, or other mass mailings
• Harassing, threatening, or abusing our staff or other users

3.6 Harmful Content

• Posting or transmitting content containing viruses, malware, or any other harmful code
• Uploading files that contain software or materials that could damage or disrupt our systems
• Creating an unreasonable burden on our infrastructure

4. Privacy and Confidentiality

• Users must respect the privacy of other patients and not attempt to access confidential health information
• Any protected health information (PHI) shared through secure patient portals must only be accessed by authorised individuals
• Users must maintain the confidentiality of their login credentials and are responsible for all activities under their account

5. Content Guidelines

If my website allows user-generated content (such as reviews, comments, or forum posts), the following applies:

• You are solely responsible for any content you post
• Content must be respectful, accurate, and relevant
• I reserve the right to remove any content that violates this Policy
• You grant Morton Occupational Therapy a non-exclusive license to use, reproduce, and display any content you submit

6. Enforcement and Consequences

Violation of this Policy may result in one or more of the following actions:

• Immediate termination or suspension of access to the website
• Removal of prohibited content
• Legal action, including referral to law enforcement authorities
• Reporting to relevant professional or regulatory bodies
• Pursuit of civil or criminal penalties

7. Reporting Violations

If you become aware of any misuse of our website or violation of this Policy, please contact me immediately at:
Email: hello@mortonot.co.uk
Phone: 0131 358 8182
Address: Office 1287
3 Fitzroy Place, 1/1
Sauchiehall Street
Glasgow
G3 7RH

8. Disclaimer of Liability

Morton Occupational Therapy is not responsible for:

• Content posted by third parties
• Actions taken by users that violate this Policy
• Damages resulting from unauthorized access to the website
• Any losses incurred due to user violations

9. Modifications to Policy

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes acceptance of the modified Policy.

10. Governing Law

This Policy shall be governed by and construed in accordance with the laws of Scotland, without regard to its conflict of law provisions.

11. Contact Information

For questions or concerns about this Acceptable Use Policy, please contact:
Morton Occupational Therapy Email: hello@mortonot.co.uk Phone: 0131 358 8182 Address: Office 1287
3 Fitzroy Place, 1/1
Sauchiehall Street
Glasgow
G3 7RH

By using this website, you acknowledge that you have read, understood, and agree to be bound by this Acceptable Use Policy.

1. Who I am

This Cookies Policy applies to the website https://mortonot.co.uk/ (the “Site”), operated by Morton Occupational Therapy (“I”, “me”, or “my”).​

I act as a data controller for the personal data I collect via cookies and similar technologies on this Site.​​

For information about how I handle personal data more generally (including your rights), please see my main Privacy Notice, which sits alongside this Cookies Policy.​​

2. What are cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, to improve efficiency, and to provide information to website owners.

Some cookies are strictly necessary for the Site to function, while others are optional (for example, for analytics or to remember your preferences).

3. Cookies I use on this Site

I use the following types of cookies on my Site:​​

• • Essential cookies: Required for core functions such as security and login. These cannot be switched off via my banner or settings because they are needed for the Site to work.​​

• • Functionality cookies: Used to remember choices you make (for example, your login preferences and screen display options).​​

• • Comment / form cookies: Used to remember your details when you leave a comment on the Site, so you do not have to re‑enter them every time.​​

I do not currently use cookies for targeted advertising. If this changes in future, I will update this Cookies Policy and my consent mechanism.

4. Specific cookies in use

• • Comments and Gravatar
    Gravatar is a service provided by Automattic Inc.; Automattic acts as an independent data controller for any personal data it processes via its service. You can read Automattic’s privacy information here: https://automattic.com/privacy/​​

    When you leave a comment on the Site, I collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection.​

    If you use an email address associated with a Gravatar account, an anonymised string (a hash) created from your email address may be sent to the Gravatar service to check if you have a profile there.​​

    If Gravatar recognises your profile, your Gravatar image may be displayed publicly next to your approved comment on my Site.​​

• • Login and site management
    If you visit a login page, I set a temporary cookie to determine if your browser accepts cookies; this cookie does not contain personal data and is removed when you close your browser.​

    When you log in, I set cookies to save your login information and your screen display choices. Login cookies typically last for two days, and screen options cookies for one year. If you select “Remember Me”, your login will persist for around two weeks, and the login cookies will be removed when you log out.​

    If you edit or publish an article, an additional cookie will be stored in your browser; this contains the ID of the post you just edited and expires after about one day.​

• • Contact forms
    I use the Contact Form 7 plugin to manage contact form submissions.​ Form information is sent to me by email and may also be stored on my hosting server for backup and record‑keeping. Any cookies associated with these forms are used to ensure the form works correctly and to help protect against spam.​​

5. How long cookies last

Some cookies are “session” cookies, which are deleted when you close your browser, while others are “persistent” cookies, which remain on your device for a set period or until you delete them.

Examples on my Site include:​

• • Comment convenience cookies: up to one year.​

• • Login cookies: around two days (or around two weeks if “Remember Me” is selected).​

• • Screen options cookies: around one year.​

6. Managing cookies

You can control and manage cookies through:​​

• • My on‑site cookie banner or settings tool (where available), which allows you to accept or reject non‑essential cookies.

• • Your browser settings, which allow you to block or delete cookies from this Site and others. Most browsers provide guidance on this in their Help section.​​

Please note that blocking all cookies, especially essential ones, may affect how my Site functions and could mean some features do not work properly.​​

7. Embedded content and third parties

My Site may include embedded content from other websites (for example, videos, images, or articles).​

Embedded content from other websites behaves as if you had visited those websites directly, and those third parties may set their own cookies, collect data about you, and monitor your interaction with that content (including if you have an account and are logged in to their services).​​

I do not control these third‑party cookies, and I encourage you to review the privacy and cookie policies of any third‑party services you interact with.​​

8. Updates to this Cookies Policy

I may update this Cookies Policy from time to time, for example to reflect changes in the cookies I use, our services, or legal requirements.​

Any changes will be posted on this page, and where appropriate I will notify you through my Site (for example, via a notice or updated cookie banner).

9. Contact me

If you have any questions about this Cookies Policy or how I use cookies, please contact me using the details provided in my main Privacy Notice or via the contact details on my Site.